Operator: CryptoRoutex is operated by BANKS ASSOCIATES, registered at Calle leganitos 47 ,Piano 9 Mancante, Madrid, España.
At CryptoRoutex, your privacy is our priority. This Privacy Policy explains how we collect, process, store, and protect your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable UK and EU data protection laws.
By using our services, you agree to the terms of this Privacy Policy.
CryptoRoutex is a cryptocurrency exchange platform providing digital asset trading, wallet custody, and related services. For the purposes of data protection laws, BANKS ASSOCIATES is the Data Controller of your personal data.
We collect the following categories of data:
Full name
Date of birth
Nationality
Government-issued identification (passport, ID card, etc.)
Email address
Residential address
Phone number
Wallet addresses
Deposit/withdrawal history
IBAN or SEPA details (if using EUR)
IP address
Device type and OS
Browser information
Location data
Facial recognition or liveness verification
KYC provider verification results
We process your data for the following lawful purposes:
To verify your identity and comply with AML/CFT regulations
To execute and process your trades and transactions
To provide customer support and account management
To comply with EU and UK regulatory obligations (e.g., MiCA, AMLD5)
To detect and prevent fraud or unauthorized access
To improve the platform functionality and user experience
We do not sell or rent your personal data.
Under GDPR, our lawful bases include:
Contractual necessity – to provide you with the services you've requested
Legal obligation – to comply with AML/CFT, tax, or regulatory requirements
Legitimate interest – to improve our platform and maintain security
Consent – when you agree to marketing communications (which you can withdraw at any time)
All data is stored on secure servers within the European Economic Area (EEA) or the United Kingdom. We implement industry-standard encryption, access control, firewalls, and security audits to protect your data.
Biometric and KYC data are stored securely with licensed third-party providers who meet GDPR compliance standards.
We may share your data with:
Regulatory authorities (e.g., FCA, FIU) when legally required
Trusted service providers for KYC, payment, or hosting services
Law enforcement agencies upon lawful request
Third-party analytics or compliance tools (fully anonymized or pseudonymized)
We do not transfer personal data outside the EEA or UK unless adequate safeguards are in place, such as EU Standard Contractual Clauses (SCCs).
As a data subject, you have the following rights:
Right to Access – Know what personal data we hold about you
Right to Rectification – Correct inaccurate or incomplete data
Right to Erasure – Request deletion of your data in certain cases
Right to Restriction – Limit how we use your data
Right to Data Portability – Receive your data in a machine-readable format
Right to Object – Object to processing for legitimate interests or marketing
Right to Withdraw Consent – At any time, without affecting lawfulness of prior processing
To exercise your rights, contact us at:
support@cryptoroutex.comWe retain your data for as long as:
You maintain an active account with us
Required by law (e.g., 5–10 years for AML record-keeping)
Necessary to resolve disputes or enforce our agreements
When data is no longer needed, it is securely deleted or anonymized.
CryptoRoutex uses cookies to:
Enhance user experience
Remember preferences
Analyze platform performance
You can manage cookie preferences in your browser or through our cookie consent banner.
Our services are not intended for users under 18 years of age. We do not knowingly collect personal data from minors.
We may update this Privacy Policy to reflect legal or operational changes. When we do, we will update the “Effective Date” and notify you where appropriate.
If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact our Data Protection Officer (DPO):
Email: support@cryptoroutex.com
Mail: BANKS ASSOCIATES, Calle leganitos 47 ,Piano 9 Mancante, Madrid, España